HubMD is a HIPAA-compliant healthcare platform. This page describes how we collect, record, and honor patient consent for SMS text messaging.
Effective Date: March 15, 2026 · Last Updated: March 15, 2026
HubMD sends SMS text messages to patients for appointment reminders, prescription updates, and important healthcare notifications. Messaging consent is collected explicitly during a mandatory, multi-step patient onboarding flow before any messages are sent. This page documents our consent collection process, what patients agree to, and how they can opt out at any time.
Patients do not self-register. A licensed healthcare provider invites each patient by generating a cryptographically signed, single-use invitation link from within the HubMD platform. The invitation is sent to the patient's verified email address.
The patient onboarding wizard is an 8-step process. SMS messaging consent is collected at Step 7, after the patient has already reviewed and accepted HIPAA, Terms of Service, and Privacy Policy documents. The relevant consent steps are:
The patient reviews the full Notice of Privacy Practices in a scrollable document viewer. They must provide a digital signature by typing their full legal name and confirming it constitutes their electronic signature.
Recorded: Typed signature, timestamp, IP address, user agent
Compliance: HIPAA §164.530(j) audit trail
The patient must review and accept the Terms of Service and Privacy Policy by checking the required checkboxes. Each document is expandable for full review. The Privacy Policy discloses that we collect phone numbers and use communication channels to relay healthcare information.
Required: Terms of Service and Privacy Policy acceptance are mandatory to proceed.
The patient reaches a dedicated “Notification Preferences” screen with the heading:
Notification Preferences
Choose how you'd like to receive updates about your care, appointments, and prescriptions.
SMS Text Messages
Receive appointment reminders, prescription updates, and important notifications via text message.
Email Notifications
Receive appointment summaries, lab results, and account updates via email.
You can change your notification preferences at any time from your account settings.
The patient sees an explicitly labeled “SMS Text Messages” checkbox with the disclosure:
“Receive appointment reminders, prescription updates, and important notifications via text message.”
The patient can uncheck the SMS box to decline. A note below confirms: “You can change your notification preferences at any time from your account settings.”
When the patient completes onboarding, the following consent data is recorded in our HIPAA-compliant database:
When a patient has opted in to SMS notifications, they may receive the following types of transactional messages:
Upcoming appointment notifications including date, time, and provider details.
Notifications about prescription status changes, refill reminders, and shipment tracking.
Time-sensitive healthcare communications such as lab result availability and care instructions.
Note: HubMD does not send marketing or promotional messages via SMS. All SMS messages are transactional healthcare communications related to the patient's care.
Patients can manage their SMS preferences at any time through the following methods:
Opting out of SMS does not affect your access to healthcare services, appointment scheduling, or any other platform functionality.
If you have questions about our SMS consent practices, wish to opt out, or need further information about how we handle your communication preferences, please contact us: